Dr. Kitty Brandal, President and Program Architect

Contact Phone:  +1.4192395732

This program is for supervisors and managers who manage performance and are authorized to engage in corrective action and disciplinary protocol. This program will help you prepare for the meeting and engage in the conversation in a way that is respectful and appropriate.

Topics for discussion:

Corrective Action vs. Disciplinary Action
Confront the situation
Documenting
Verbal warning
When coaching and counseling isn’t working
Progressive discipline
Administrating discipline
Common mistakes supervisors make during the discipline process
Subjective vs. objective documentation
Feedback can be a gift…if you offer it that way
Multiple exercises

Nobody likes negative feedback...and delivering it can be just as difficult as receiving it.  Yet, corrective action tools and being able to discipline employees to eliminate or mitigate performance problems is a critical management skill.  Ignoring poor performance had hoping it will go away is a solution that doesn’t work and it can hurt the performance of the team. It can also ruin your credibility as a leader. This process doesn’t have to be a chore.  With the right training, you CAN engage in this process with a coaching mindset and strong confidence.   

The High-Performance Workplace Using Coaching and Respectful Discipline